The Proactiv Satisfaction Guarantee
ProActiv stands behinds the quality of its products and service. If you are not 100% satisfied with your purchase simply contact Customer Care within 7 days from the date you receive it (or the date it was scheduled to arrive) and we will replace the product(s) in question.
Indeed, ProActiv takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
• Spelling, punctuation or grammatical errors made by the customer.
• Inferior quality or low-resolution of uploaded images.
• Design errors introduced by the customer in the document creation process.
• Errors in user-selected options such as choice of finish, quantity or product type.
Every card we print is individually checked prior to dispatch. As standard we always supply you with more cards than your order stipulates. If you find more than a handful of cards have slipped through our checking process just send us an email & we will replace them.
All customers are sent a proof by email.
The goal of ProActiv Plastic Cards (PPC) is 100% customer satisfaction in regard to the quality of our product and customer service. We work hard to give you the best value for money in the industry and that is reflected in the quality and experience of our professional staff. Our pride in our work is reflected in the 14 day warranty, following the delivery of the cards (goods). Our warranty covers the print quality and print content in relation to the authorized proof.
What if I am not satisfied with my order?
PPC does not guarantee exact color matches unless specific PMS numbers are issued for the colour of the card. Warranty is limited to the replacement of defective goods and the approval of PPC is required prior to the return of goods. Printing errors on proofs approved by the customer are the customer''s responsibility. PPC does not provide a warranty for any damage caused during shipping.
Prior to the return of the goods, the customer must contact PPC within the warranty period by email. A confirmation email will be sent to confirm receipt of your issue. If PPC decide there are reasonable grounds for a return, we will replace the goods at PPC's expense. No refund is offered for the shipping on returns in regard to the original order (the order upon which the return is based).
If PPC decides they cannot meet your requirements for the replacement of the returned goods, PPC will refund the cost of the cards and any card set up charges, there will be no re-stocking fee applied although no refund is offered for shipping. Refunds may be reduced if the goods are not returned in the original conditions and if the correct card quantity is not returned. You must obtain a return reference number from us via email, prior to returning the goods otherwise the goods will not be accepted.